Refund and Cancellation Policy

Unless an Order Form states otherwise, subscriptions are committed for the stated term and fees are non-cancellable and non-refundable after service activation. This reflects reserved platform capacity, onboarding, configuration, and access rights.

Free trials are provided without charge and may be limited by time, sessions, participants, or features. COREGAME may end or modify a trial at any time. Trials do not require payment details unless clearly disclosed.

A Customer may prevent renewal by giving written notice to support@coregamedev.com at least 30 days before the end of the subscription term. Cancellation takes effect at term end; access remains available through the paid term unless suspended for breach.

If COREGAME permanently discontinues a prepaid service without providing a reasonable replacement, the Customer may receive a pro-rated refund for the unused period. SLA service credits, where applicable, are governed by the SLA and are the sole remedy for qualifying availability failures.

Custom scenario development, localization, white-label setup, integration, facilitator training, and other professional services follow the milestones and cancellation terms in the applicable statement of work. Deposits and completed work are non-refundable.

Nothing in this policy excludes rights that cannot be excluded under applicable law.

Cancellation or billing requests must be sent by an authorized Customer contact to support@coregamedev.com.